Doug Finefrock, DO


Dr. Doug Finefrock, an Emergency Medicine (EM) physician, has dedicated his career to teaching healthcare personnel effective ways to improve the patient experience. He started his academic career as a faculty instructor of medical students at Albert Einstein College of Medicine in Bronx, NY. He then became the Assistant Residency Program Director of 36 EM residents at Beth Israel Medical Center in Manhattan, NY, where he was voted Faculty Teacher of the Year in his first year.

Dr. Finefrock currently serves as the Vice-Chair of the Emergency Department at Hackensack University Medical Center in NJ that sees 111,000 patients annually; he is also the Director of the EM Residency Program that he founded in 2013. The Hackensack UMC EM residency is now the largest in NJ with 35 total residents.

Dr. Finefrock founded the national task force “Patient Experience Education and Evaluation” through the Council of EM Residency Directors that provides materials to residency programs throughout the country on how to improve patient communication training. Dr. Finefrock lectures nationally on patient communication techniques that help improve healthcare providers’ job satisfaction while reducing malpractice risk, patient satisfaction scores and ultimately, the patient experience.

Dr. Finefrock partnered with The Sullivan Group to create the online, video communication PatientSET™ Program that is designed to improve the patient experience as well as HCAHPS scores. Physicians and nurses in over 300 hospitals throughout the country have now used the PatientSET™ Program training. More information can be found on his website: