Webinar Replays

For decades malpractice claims have provided the only insight we have had into understanding diagnostic error. However, these claims significantly underrepresent the magnitude of the diagnostic error problem. Fortunately, recent research has highlighted actual practice patterns associated with diagnostic errors.   Watch as Drs. Sullivan and Syzek outline key research takeaways and how we can apply them to reduce patient morbidity and mortality, human suffering, hospital stays, and negative hospital impressions. In this video, you’ll learn:
  • The real frequency and severity of the diagnostic error problem
  • The fundamental issues that give rise to misdiagnosis, adverse patient outcomes, and the related economic and human costs
  • Strategies to prevent a missed or delayed diagnosis
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Over half of physicians report experiencing symptoms of burnout. The topic has garnered much attention not only because of its impact on the healthcare practitioner but also due to its detriment to the patient.   Join Naim El-Aswad and Tom Syzek as they outline the definition of burnout, factors causing it and the risk implications of its presence in your organization. In this video, you’ll learn:
  • Manifestations of burnout on a professional and personal level
  • Impact of burnout on physicians and patients
  • Medical liability issues associated with burnout.
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Building a culture of safety is critical to ensuring patient safety in an organization. Join Dr. Arnold Mackles as he explains how embracing a culture of safety is a constant striving by all practitioners in understanding high-risk activities and working toward safe operations in a blame-free environment. He’ll also provide strategies and best practices to create and optimize your culture of safety. After watching this video, you'll be able to:  
  • Outline the characteristics of a culture of safety
  • Define the features of a “High-Reliability Organization"
  • Utilize strategies to improve communication in healthcare settings.
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against medical advice No matter how hard we try or how fast we work, a few patients will always choose to leave before an evaluation is complete—and against medical advice (AMA). Available data shows that about 1.2% of ED patients leave AMA. Unwise management of the AMA patient results in patient and provider dissatisfaction can threaten patient safety and sometimes can result in malpractice litigation. Join Dr. Tom Syzek as he explains the inherent risks associated with AMA patients. In this video you'll learn:   
  • 11 Do’s & Don’ts when handling patients leaving AMA
  • Best practices on “Leaving AMA” Chart documentation
  • How to handle an informed refusal of a procedure.
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VIDEO_ Psychiatric Patients in ED Recent studies demonstrate that about 10% of all ED patients present with psychiatric illness. Another 45% of adults and 40% of pediatric patients who present to the ED with non-psychiatric complaints have an undiagnosed mental illness.   Join Dr. Leslie Zun as he uses case examples to explain the risks associated with psychiatric patients in the emergency department. After this video, you will be able to: 
  • Identify high-risk psychiatric patients
  • Understand circumstances that increase risk
  • Employ techniques to reduce the risk.
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opioid-epidemic-webinar For the past two decades, the US has experienced alarming rates of opioid use, misuse, abuse, and overdose deaths, and we are now ground zero for the opioid epidemic. This epidemic is rife with risks for patients, practitioners, insurers, healthcare organizations, communities, and our entire society.   Join Tom Syzek, MD, veteran emergency physician and VP of e-Learning at The Sullivan Group, for an overview of the opioid epidemic as he examines: 
  • The current trends in opioid use/misuse and heroin abuse 
  • Alternatives to opioid therapy in clinical practice
  • Strategies to reduce harm from opioid prescribing and abuse
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validating-triage-competency     Each year, over 130 million people will visit an emergency department in the United States. Because each ED visit starts with an acuity evaluation by a triage nurse, it is critical to ensure each one is equipped with the knowledge to make the proper patient assessment. Join Shelley Cohen as she breaks down the triage competency process.   In this webinar, you’ll learn:
  • The essentials related to competency processes and practices.
  • Multiple methods of triage competency validation.
  • Benefits of retrospective chart review for the triage nurse.
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video-clinical-trials Join Dr. Dan Sullivan for a fascinating look into the world of clinical research.   In this webinar, you’ll learn:
  • The magnitude and complexities of the national and international clinical research community.
  • The drivers of adverse outcomes related to clinical research and the types of resulting litigation.
  • Suggestions for improving patient and practitioner safety in the clinical research process.
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avoidable-admissions Join Dr. Tom Syzek as he explores the powerful pressures on a healthcare system caught between reducing unnecessary admissions and avoiding death after discharge from the Emergency Department or hospital.   In this webinar, you will:
  • Understand the implications of policies designed to reduce unnecessary hospital admissions.
  • Profile the patients and conditions at the highest risk for early death after discharge from the emergency department or hospital.
  • Explore the link between medical errors and unanticipated deaths after discharge.
Watch Now
communication-resolution-training Doug Wojcieszk, Founder of Sorry Works!, explores best practices for preparing staff to handle an adverse event.   In this webinar, you'll learn:
  • Why communication & resolution training  is important
  • How to best prepare your staff for difficult conversations
  • What processes to implement for a sustainable approach.
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optimizing-emr-workflow Dr. Dan Sullivan discusses the impact EHRs have on patient safety and practitioner frustration. He shares ideas on optimizing EHR workflow to improve safety and reduce practitioner frustration.   Watch Now
clinical-integration-video     Dr. Dan Sullivan discusses several stages of integration or onboarding of employed medical staff from a risk and safety perspective. He shares stories from 4 organizations on how they are approaching this challenge and outlines 5 key questions your organization should consider as you integrate medical staff.   Watch Now
diagnostic-error-video     Join Dr. Tom Syzek as he defines diagnostic error and reviews specialties involved. He discusses the origins of error and breakdowns in the diagnostic process. Dr. Syzek also suggests a process to change clinical behavior to reduce future error.   Watch Now
saying-sorry-video     Communication after an adverse event can be the deciding factor of whether malpractice will be filed. In this webinar, Doug Wojcieszak differentiates between empathy and apology, how to practice empathy, and what to do and say after an adverse event.   Watch Now
bath-claims-video     Dan Sullivan, MD, JD, FACEP; Tom Syzek, MD, FACEP; and Susan Blasik-Miller, JD define and profile batch claims. They review several cases, recommend systems solutions that might prevent a similar situation from occurring in the future, and provide strategies for minimizing loss.   Watch Now

Performance Based Reimbursement: Unintended Consequences that may Lead to Liability

Ronald A. Savrin, MD, MBA, FACS and John West, JD, MHA, CPHRM, DFASHRM provide an overview of the performance based reimbursement changes, the potential impact on healthcare organizations, and how to manage the associated risk during this one-hour live webinar.


Decrease Your Liability By Improving Your Patient Satisfaction Scores

During this webinar, Dr. Doug Finefrock explores the relationship between medical liability and patient satisfaction. Moreover, he outlines specific training techniques to improve the underlying behaviors that impact HCAHPS scores.


Panel Discussion: Underlying Causes of High-Frequency & High Severity Malpractice Claims

During this panel discussion, members from the RSQ® Collaborative dissect recent malpractice claims data and offer their perspective on the important findings from that data. Together, this panel represents over 100 years of clinical and medical-legal experience.


Shoulder Dystocia Webinar

Join Dr. Henry Lerner as he explores key points to improve outcomes with Shoulder Dystocia cases, and provides medical-legal strategies to mitigate significant financial losses in the event of an adverse outcome.


Strategies to Improve Healthcare Provider Communication Webinar

Join Dr. Arnie Mackles as he provides key strategies for healthcare organizations and providers to improve patient safety by strengthening communication skills between clinicians during handoffs, transitions, and discharges.


Disclosure & Apology Webinar

Join Doug Wojcieszak as he reviews 5 key facts about the Disclosure & Apology movement.