Instant Access Videos

avoidable-admissions Join Dr. Tom Syzek as he explores the powerful pressures on a healthcare system caught between reducing unnecessary admissions and avoiding death after discharge from the Emergency Department or hospital. In this webinar, you will:
  • Understand the implications of policies designed to reduce unnecessary hospital admissions.
  • Profile the patients and conditions at highest risk for early death after discharge from the emergency department or hospital.
  • Explore the link between medical errors and unanticipated deaths after discharge.
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communication-resolution-training Doug Wojcieszk, Founder of Sorry Works!, explores best practices for preparing staff to handle an adverse event. In this webinar, you'll learn:
  • Why communication & resolution training  is important
  • How to best prepare your staff for difficult conversations
  • What processes to implement for a sustainable approach.
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optimizing-emr-workflow Dr. Dan Sullivan discusses the impact EHRs have on patient safety and practitioner frustration. He shares ideas on optimizing EHR workflow to improve safety and reduce practitioner frustration. Watch Now
clinical-integration-video   Dr. Dan Sullivan discusses several stages of integration or onboarding of employed medical staff from a risk and safety perspective. He shares stories from 4 organizations on how they are approaching this challenge and outlines 5 key questions your organization should consider as you integrate medical staff. Watch Now
diagnostic-error-video   Join Dr. Tom Syzek as he defines diagnostic error and reviews specialties involved. He discusses origins of error and breakdowns in the diagnostic process. Dr Syzek also suggests a process to change clinical behavior to reduce future error. Watch Now
saying-sorry-video   Communication after an adverse event can be the deciding factor of whether malpractice will be filed. In this webinar, Doug Wojcieszak differentiates between empathy and apology, how to practice empathy, and what to do and say after an adverse event. Watch Now
bath-claims-video   Dan Sullivan, MD, JD, FACEP; Tom Syzek, MD, FACEP; and Susan Blasik-Miller, JD define and profile batch claims. They review several cases, recommend systems solutions that might prevent similar situation from occurring in the future, and provide strategies to minimizing loss. Watch Now

Performance Based Reimbursement: Unintended Consequences that may Lead to Liability

Ronald A. Savrin, MD, MBA, FACS and John West, JD, MHA, CPHRM, DFASHRM provide an overview of the performance based reimbursement changes, the potential impact on healthcare organizations, and how to manage the associated risk during this one-hour live webinar.


Decrease Your Liability By Improving Your Patient Satisfaction Scores

During this webinar, Dr. Doug Finefrock explores the relationship between medical liability and patient satisfaction. Moreover, he outlines specific training techniques to improve the underlying behaviors that impact HCAHPS scores.


Panel Discussion: Underlying Causes of High-Frequency & High Severity Malpractice Claims

During this panel discussion, members from the RSQ® Collaborative dissect recent malpractice claims data and offer their perspective on the important findings from that data. Together, this panel represents over 100 years of clinical and medical-legal experience.


Shoulder Dystocia Webinar

Join Dr. Henry Lerner as he explores key points to improve outcomes with Shoulder Dystocia cases, and provides medical-legal strategies to mitigate significant financial losses in the event of an adverse outcome.


Strategies to Improve Healthcare Provider Communication Webinar

Join Dr. Arnie Mackles as he provides key strategies for healthcare organizations and providers to improve patient safety by strengthening communication skills between clinicians during handoffs, transitions, and discharges.


Disclosure & Apology Webinar

Join Doug Wojcieszak as he reviews 5 key facts about the Disclosure & Apology movement.