Webinar Replays

For decades malpractice claims have provided the only insight we have had into understanding diagnostic error. However, these claims significantly underrepresent the magnitude of the diagnostic error problem. Fortunately, recent research has highlighted actual practice patterns associated with diagnostic errors. Watch as Drs. Sullivan and Syzek outline key research takeaways and how we can apply them to reduce patient morbidity and mortality, human suffering, hospital stays, and negative hospital impressions. In this video, you’ll learn:
  • The real frequency and severity of the diagnostic error problem
  • The fundamental issues that give rise to misdiagnosis, adverse patient outcomes, and the related economic and human costs
  • Strategies to prevent a missed or delayed diagnosis
Watch Now
Over half of physicians report experiencing symptoms of burnout. The topic has garnered much attention not only because of its impact on the healthcare practitioner but also due to its detriment to the patient. Join Naim El-Aswad and Tom Syzek as they outline the definition of burnout, factors causing it and the risk implications of its presence in your organization. In this video, you’ll learn:
  • Manifestations of burnout on a professional and personal level
  • Impact of burnout on physicians and patients
  • Medical liability issues associated with burnout.
Watch Now
Building a culture of safety is critical to ensuring patient safety in an organization. Join Dr. Arnold Mackles as he explains how embracing a culture of safety is a constant striving by all practitioners in understanding high-risk activities and working toward safe operations in a blame-free environment. He’ll also provide strategies and best practices to create and optimize your culture of safety. After watching this video, you'll be able to:
  • Outline the characteristics of a culture of safety
  • Define the features of a “High-Reliability Organization"
  • Utilize strategies to improve communication in healthcare settings.
Watch Now
against medical advice No matter how hard we try or how fast we work, a few patients will always choose to leave before an evaluation is complete—and against medical advice (AMA). Available data shows that about 1.2% of ED patients leave AMA. Unwise management of the AMA patient results in patient and provider dissatisfaction can threaten patient safety and sometimes can result in malpractice litigation. Join Dr. Tom Syzek as he explains the inherent risks associated with AMA patients. In this video you'll learn:
  • 11 Do’s & Don’ts when handling patients leaving AMA
  • Best practices on “Leaving AMA” Chart documentation
  • How to handle an informed refusal of a procedure.
Watch Now
VIDEO_ Psychiatric Patients in ED Recent studies demonstrate that about 10% of all ED patients present with psychiatric illness. Another 45% of adults and 40% of pediatric patients who present to the ED with non-psychiatric complaints have an undiagnosed mental illness. Join Dr. Leslie Zun as he uses case examples to explain the risks associated with psychiatric patients in the emergency department. After this video, you will be able to: 
  • Identify high-risk psychiatric patients
  • Understand circumstances that increase risk
  • Employ techniques to reduce the risk.
Watch Now
opioid-epidemic-webinar For the past two decades, the US has experienced alarming rates of opioid use, misuse, abuse, and overdose deaths, and we are now ground zero for the opioid epidemic. This epidemic is rife with risks for patients, practitioners, insurers, healthcare organizations, communities, and our entire society. Join Tom Syzek, MD, veteran emergency physician and VP of e-Learning at The Sullivan Group, for an overview of the opioid epidemic as he examines: 
  • The current trends in opioid use/misuse and heroin abuse 
  • Alternatives to opioid therapy in clinical practice
  • Strategies to reduce harm from opioid prescribing and abuse
Watch Now
validating-triage-competency Each year, over 130 million people will visit an emergency department in the United States. Because each ED visit starts with an acuity evaluation by a triage nurse, it is critical to ensure each one is equipped with the knowledge to make the proper patient assessment. Join Shelley Cohen as she breaks down the triage competency process. In this webinar, you’ll learn:
  • The essentials related to competency processes and practices.
  • Multiple methods of triage competency validation.
  • Benefits of retrospective chart review for the triage nurse.
Watch Now
video-clinical-trials Join Dr. Dan Sullivan for a fascinating look into the world of clinical research. In this webinar, you’ll learn:
  • The magnitude and complexities of the national and international clinical research community.
  • The drivers of adverse outcomes related to clinical research and the types of resulting litigation.
  • Suggestions for improving patient and practitioner safety in the clinical research process.
Watch Now
avoidable-admissions Join Dr. Tom Syzek as he explores the powerful pressures on a healthcare system caught between reducing unnecessary admissions and avoiding death after discharge from the Emergency Department or hospital. In this webinar, you will:
  • Understand the implications of policies designed to reduce unnecessary hospital admissions.
  • Profile the patients and conditions at the highest risk for early death after discharge from the emergency department or hospital.
  • Explore the link between medical errors and unanticipated deaths after discharge.
Watch Now
communication-resolution-training Doug Wojcieszk, Founder of Sorry Works!, explores best practices for preparing staff to handle an adverse event. In this webinar, you'll learn:
  • Why communication & resolution training  is important
  • How to best prepare your staff for difficult conversations
  • What processes to implement for a sustainable approach.
Watch Now
optimizing-emr-workflow Dr. Dan Sullivan discusses the impact EHRs have on patient safety and practitioner frustration. He shares ideas on optimizing EHR workflow to improve safety and reduce practitioner frustration. Watch Now
clinical-integration-video Dr. Dan Sullivan discusses several stages of integration or onboarding of employed medical staff from a risk and safety perspective. He shares stories from 4 organizations on how they are approaching this challenge and outlines 5 key questions your organization should consider as you integrate medical staff. Watch Now
diagnostic-error-video Join Dr. Tom Syzek as he defines diagnostic error and reviews specialties involved. He discusses the origins of error and breakdowns in the diagnostic process. Dr. Syzek also suggests a process to change clinical behavior to reduce future error. Watch Now
saying-sorry-video Communication after an adverse event can be the deciding factor of whether malpractice will be filed. In this webinar, Doug Wojcieszak differentiates between empathy and apology, how to practice empathy, and what to do and say after an adverse event. Watch Now
bath-claims-video Dan Sullivan, MD, JD, FACEP; Tom Syzek, MD, FACEP; and Susan Blasik-Miller, JD define and profile batch claims. They review several cases, recommend systems solutions that might prevent a similar situation from occurring in the future, and provide strategies for minimizing loss. Watch Now