Nora Sullivan, RN - Chief Customer Success Officer

Before joining The Sullivan Group in 1998, Nora spent 25 years in the healthcare field, including service as a registered nurse in the Surgical Intensive Care Unit of Rush Presbyterian St. Lukes Medical Center in Chicago, Illinois, where she specialized in treating post-surgical open-heart and other critical care patients.

Her acumen in emergency care environments and constant drive to improve patient care advanced Nora to the position of Quality Assurance Coordinator of Cook County Hospital, where she honed and employed methodologies to improve safety and performance in each of the organization’s critical care departments, including its ED and Trauma Unit.

For the next eleven years Nora served as the Director of Quality Improvement at Gottlieb Memorial Hospital in Melrose Park, IL, where she developed superior performance protocols and provided ongoing quality & risk management education to the hospital and medical staff.

Her experience and passion for helping people make Nora an invaluable member of the TSG team. Over the past decade, Nora has performed a vital role in acquiring, supporting and retaining TSG’s client base by providing continuing customer support, product training and account-specific management, as well as directing on-site audits to ensure accuracy and quality. Nora’s role in the creation of the EM Risk Initiative web-based application has been invaluable to the product’s continued development, enhancement and performance.