Urgent Care Risk Management

The RSQ® Solutions - Urgent Care Program provides organizations with a scalable solution to level-set their clinical staff on important issues related to patient safety and patient experience.

Urgent care medicine is evolving rapidly; it requires a broad knowledge base and the ability to apply that knowledge in a busy environment. As practice standards are established, developing a disciplined risk mitigation plan will help your practice avoid the distruptive burdens of a potential medical malpractice lawsuit.

Drawing from our nearly 20 years of experience in delivery online CME/CE, The Sullivan Group designed a specific offering to the meet the needs urgent care clinicians.


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TSG’s online urgent care training courses explore many critical topics, both general and urgent care-specific, including:

  • 11 Simple Strategies to Prevent Medication Errors
  • Against Medical Advice
  • Anatomy of a Medical Negligence Lawsuit
  • Appendicitis in Urgent Care Medicine
  • Cognitive Errors in Medicine: Parts 1 & 2
  • Communication Strategies to Improve Patient Safety
  • Confidentiality of Medical Information: Complying with HIPAA
  • Duty of Care: The Provider-Patient Relationship
  • ECG Challenge in Urgent Care Medicine
  • Essentials of Patient Safety
  • Geriatric Abdominal Emergencies
  • Handoffs, Transitions, Discharges: Key Moments in Patient Care
  • Key Legal Considerations for Healthcare Providers
  • Low Back Pain: Evaluation, Perils and Pitfalls in Urgent Care Medicine
  • Medical Ethics: Basic Principles
  • PatientSET™: Healthcare Customer Service for Other Employees
  • PatientSET™: Introduction for All Healthcare Providers
  • PatientSET™: Introduction for Nurses
  • Pediatric Abdominal Emergencies
  • Pediatric Meningitis
  • Pediatric Respiratory Emergencies
  • Pediatrics Seconds-to-Minutes Emergencies: Parts 1 & 2
  • Primary Care: Risk Management Issues
  • Transient Ischemic Attack

Track Course Compliance

The robust reporting capabilities of The Sullivan Group's sophisticated Learning Management System provide program directors with the opportunity to easily monitor course compliance throughout the year and track the scores that were achieved by each clinician.