INSIGHT
The Sullivan Group's e-Learning Newsletter
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September 2014 - In This Issue
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 Thank you for reviewing INSIGHT, a newsletter outlining news and events at The Sullivan Group and providing valuable advice and tips from the esteemed members of the RSQ® Collaborative. Dan Sullivan, MD, JD, FACEP
President & CEO
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If you have received a forwarded copy of this email and would like to subscribe, please follow this link.
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SAVING LIVES. REDUCING RISK.
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Leveraging Continuing Education for Nurses & Physicians to bring about meaningful change.
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The Sullivan Group offers a series of scalable, comprehensive loss prevention and patient safety programs, specifically targeted at reducing medical errors and malpractice claims across the care continuum. The RSQ® Solutions (Risk-Safety-Quality) programs are tailored for a variety of medical and nursing specialties and based on a proven cyclical model of continuous quality improvement that drives change, strengthens clinical performance, and reduces risk exposure. Contact us to learn more.
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RSQ® Consulting
Offering Onsite Risk Assessments
Enterprise Risk ~ Emergency Department ~ Labor & Delivery
The Sullivan Group has a long history of providing solutions for organizations to improve the quality of care provided to patients. By offering healthcare professionals the tools, resources and education to improve patient safety, RSQ® Solutions, we have effected measurable changes in claims. Designed to complement these proven offerings, The Sullivan Group has launched RSQ® Consulting. This service helps organizations facing numerous competing priorities to identify their greatest areas of improvement, classify those risks, select tactics to address them, and measure performance.
Critical to the success of any program is the ability to track performance and implement improvements. As such, TSG encourages the use of Dr. W. Edwards Deming's Plan-Do-Study-Act model for continuous improvement. Using the Report of Findings & Recommendations to guide a conversation, TSG will work with the client to select tactics and identify goals and metrics used to assess efficacy for each tactic. Once the plan is complete and approved, TSG will assist (as relevant) the client in implementing recommended strategies and track data used to evaluate efficacy. Following a 9-12 month implementation cycle, the data will be analyzed and a report provided to the client to outline performance. This report will identify areas of improvement and outline improvement strategies. TSG will again, as applicable and/or desired, assist in the implementation of recommended changes.
Please contact us to learn more about this new offering.
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Conferences
We are attending and/or exhibiting at the following conferences. We hope to see you there!
- UCAOA National Urgent Care Convention: Oct 9-11 in Denver, CO
- ACEP Scientific Assembly: Oct 27-30 in Chicago, IL
- ASHRM Annual Conference & Exhibition: Oct 26-29 in Anaheim, CA
- Cayman Captive Forum: Dec 2-4 in Grand Cayman
Doug Finefrock, DO is presenting at ACEP:
TU-139 Are Your Patient Satisfaction Scores Driving you Mad? The 12-Step Program to Improving Your Patients' Experience and YOUR Satisfaction
* Registration Limit Reached
- Tuesday, October 28
- 12:30 PM - 02:20 PM
- Faculty: Douglas C. Finefrock, DO; Jay A. Kaplan, MD, FACEP; William P. Jaquis, MD, FACEP; Kevin M. Klauer, DO, EJD, FACEP
WE-197 Happy Patients, Happy Doctors: Improving Patient Satisfaction Decreases Your Liability
- Wednesday, October 29
- 08:00 AM - 08:50 AM
- Faculty: Douglas C. Finefrock, DO
WE-233 Win-Win: How Improving the Patient Experience Improves Your Job Security
- Wednesday, October 29
- 10:00 AM - 10:50 AM
- Tags: Critical ED Management Issues
- Faculty: Douglas C. Finefrock, DO
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- Workplace Violence in the Healthcare Setting
- Information Security Tips for Healthcare Professionals
- Pediatric Seconds-to-Minutes Emergencies, Part 2
- Documentation Guidelines: Requirements for Reimbursement
- Ultrasound at the Bedside in the Emergency Department
- Placental Pathology Part 2
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RSQ® Collaborative Spotlight
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We appreciate this month's contributions from the following members of The Sullivan Group RSQ® Collaborative. For more information about the Collaborative, please click here. |
John West, JD, MHA, DFASHRM, CPHRM
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Risk Management & Medical Malpractice
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TSG is honored to welcome John West to the RSQ Collaborative!
John is working with TSG to develop a suite of courses highlighting medical-legal issues for physicians, nurses and allied health professionals. We are putting the finishing touches on the first course focused on legal pitfalls in surgical practice. In the meantime, please enjoy the following case analysis.
Psychiatric Boarding
The involuntary treatment act (ITA) in the state of Washington allows for the involuntary commitment of persons who are a danger to themselves or others, or who are gravely disabled, as a result of a mental disorder. These persons are to be committed to a certified evaluation and treatment facility for care. The ITA allows for treatment outside a certified facility if the patient's medical needs require such care. However, the Washington Department of Social and Health Services (DSHS) regularly filed for a single bed certification that allowed DSHS to place involuntary patients in an emergency department (ED) or elsewhere in an acute care facility, even though these were not certified facilities. Such single bed certifications were normally sought because there were no available beds in certified facilities.
Ten patients who were held on single bed certifications filed for review with the Washington Mental Health Commissioner, who held that such placements were unlawful unless the placement was to meet a medical need that a certified center could not meet. The trial court affirmed this holding, albeit on different grounds. The court of appeals consolidated the cases and transferred the matter to the Supreme Court of Washington.
Although DSHS argued that the court should not overrule the professional judgment of the mental health professionals, the court held that that was not the issue. The court noted that this was not a case involving a patient who was placed in a single bed certification due to medical needs that a certified facility could not meet. Rather, this was simply a case of such placement due to overcrowding in certified facilities. The court ruled that this situation was not covered by the ITA and affirmed that it was unlawful.
The use of EDs, acute med/surg floors or ICUs for psychiatric boarding is a widespread and pernicious problem for hospitals. This case does not rule that such a practice is per se unlawful, only that the Washington DSHS mechanism for enforcing the ITA is unlawful. EDs in Washington may still have to hold behavioral patients if they present to the ED for the first line of treatment. This case only affects those patients who are placed there by DSHS.
It is unlikely that this decision will immediately end this practice in Washington. More beds and facilities will have to be certified and/or developed, but that will be a step in the right direction. It is probably the case that every state in the Union needs more psychiatric beds. Perhaps this case will spur their development.
In the matter of the detention of D.W. v. DSHS, No. 90110-4 (Wash. August 7, 2014)
Featured Courses:
- Medical Legal Concerns in Surgery - Coming Soon!
Follow John 
Follow this topic: RSQ_Education 
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Arnie Mackles, MD, MBA, LHRM
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Risk Management & Patient Safety
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The CORE Program
TSG worked with several members of the RSQ® Collaborative over the last year to develop a Comprehensive Online Risk Education (CORE) Program. The RSQ® Solutions - CORE Program provides risk managers with a scalable solution for ensuring all of their clinicians receive education and training on important risk and safety issues. Furthermore, recent additions to the CORE Program library include topics that support the healthcare industry's migration towards clinical integration and care coordination.
The program is structured to provide all staff with risk and safety fundamentals and is then customizable based on your facility's specialty-specific requirements. Many of the courses I've worked with TSG to develop over the last few years are now a part of that program.
Please visit us at ASHRM, Booth 507, to learn more about this program.
Featured Courses:
- Handoffs, Transitions & Discharges: Key Moments in Patient Care
- 7 Strategies to Reduce Hospital Readmissions
- Communication Strategies to Improve Patient Safety in High-Risk Situations
- 11 Simple Strategies to Prevent Medication Errors
- Technology Revolution: Improving Patient Safety, Reducing Liability
- Essentials of Patient Safety
- Prevention of Medical Errors
Follow Arnie 
Website: www.drmackles.com
Follow this topic: RSQ_Education 
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Surgeon Admits Error; Insurer's Attorneys Balk Caroline Carcerano went to Tufts Medical Center last November (2013) for what she hoped would be a brief procedure to relieve back pain. She died instead. The surgical team inserted a dye into her spine that is not supposed to be injected in the spine, and Caroline died the following day. Read more
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The Sullivan Group is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Some continuing education activities were approved by the Emergency Nurses Association, an accredited approver of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
The details of the CME and/or CE for all TSG activities can be found here.
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Contact us
Brant Roth Director of Business Development
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Karen Ragland Account Executive
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