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TSG Logo INSIGHT
The Sullivan Group's e-Learning Newsletter
May 2014 - In This Issue
Dan
Thank you for reviewing INSIGHT, a newsletter outlining news and events at The Sullivan Group and providing valuable advice and tips from the esteemed members of the RSQ� Collaborative.


Dan Sullivan, MD, JD, FACEP
President & CEO


SAVING LIVES. REDUCING RISK.
Leveraging Continuing Education for Nurses & Physicians to bring about meaningful change.
The Sullivan Group offers a series of scalable, comprehensive loss prevention and patient safety programs, specifically targeted at reducing medical errors and malpractice claims across the care continuum. The RSQ� Solutions (Risk-Safety-Quality) programs are tailored for a variety of medical and nursing specialties and based on a proven cyclical model of continuous quality improvement that drives change, strengthens clinical performance, and reduces risk exposure. Contact us to learn more.
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Course Needs Assessment Survey
 
Help us decide on new topics!
 
What's New?

XL Group's Bermuda Insurance Operations partner with The Sullivan Group to provide clinical risk and loss prevention services to healthcare clients

 

On February 11, 2014, XL Group's Bermuda Insurance Operations announced a new partnership with The Sullivan Group ("TSG"), one of the premier providers of clinical risk and loss prevention services to hospitals, physicians and nurses throughout the US.

Through this new partnership, XL Group's Bermuda Insurance Operations, XL Insurance (Bermuda) Ltd ("XLIB"), seek to align their portfolio of healthcare clients and prospective clients with TSG's mission of improving patient safety by reducing medical errors and lowering the frequency of malpractice claims.

Wesly Guiteau, Senior Vice President and Healthcare Practice Leader at XLIB, said: "We are pleased to have reached this agreement with TSG to provide our clients with first-class complementary risk management and online education services. For more than 27 years, XLIB has provided leading insurance solutions to this industry. This new partnership demonstrates XLIB's continuing commitment to our clients and it is part of a multi-prong effort to realign our platform with our clients' growing need for insurance products, including risk management support."

Read more... 

RSQ� Consulting

Offering Onsite Risk Assessments

 

Enterprise Risk ~ Emergency Department ~ Labor & Delivery

 

The Sullivan Group has a long history of providing solutions for organizations to improve the quality of care provided to patients. By offering healthcare professionals the tools, resources and education to improve patient safety, RSQ� Solutions, we have effected measurable changes in claims. Designed to complement these proven offerings, The Sullivan Group has launched RSQ� Consulting. This service helps organizations facing numerous competing priorities to identify their greatest areas of improvement, classify those risks, select tactics to address them, and measure performance.

 

Critical to the success of any program is the ability to track performance and implement improvements. As such, TSG encourages the use of Dr. W. Edwards Deming's Plan-Do-Study-Act model for continuous improvement. Using the Report of Findings & Recommendations to guide a conversation, TSG will work with the client to select tactics and identify goals and metrics used to assess efficacy for each tactic. Once the plan is complete and approved, TSG will assist (as relevant) the client in implementing recommended strategies and track data used to evaluate efficacy. Following a 9-12 month implementation cycle, the data will be analyzed and a report provided to the client to outline performance. This report will identify areas of improvement and outline improvement strategies. TSG will again, as applicable and/or desired, assist in the implementation of recommended changes.

 

Please contact us to learn more about this new offering.

Upcoming Events
WEBINARS!

 

Information on scheduled events is updated regularly on TSG's webinar event page.

Conferences
 
We are attending and/or exhibiting at the following conferences. We hope to see you there!
  • May 18-21: Patient Experience: Empathy and Innovation Summit (Cleveland Clinic)
  • May 27-30: MUSE International Conference (Dallas, TX)
  • June 2-4: Bermuda Captive Conference (Bermuda)
New Courses
CME Courses in Development 
The TSG faculty and staff are currently working on the following courses. We will keep you posted on our progress, but please do not hesitate to contact us to learn more about what we have planned for each topic.
  • Workplace Violence in the Healthcare Setting
  • 7 Simple Strategies to Reduce Hospital Readmissions
  • Information [Cyber] Security Tips for Healthcare Professionals
  • Pediatric Seconds-to-Minutes Emergencies Part 2
  • Child Abuse: Early Detection & Recognition in the Emergency Department 
RSQ Collaborative Spotlight
We appreciate this month's contributions from the following members of The Sullivan Group RSQ Collaborative. For more information about the Collaborative, please click here.
Arnie Mackles, MD, MBA, LHRM
Risk Management & Patient Safety
Arnold Mackels, MD, MBA

5 Key Facts About Hospital Readmissions

 

1) Approximately 20% of discharged Medicare patients are re-hospitalized within 30 days, and 34% are readmitted within 90 days.*

 

2)  About half of Medicare patients discharged with a medical condition had no evidence of a physician office visit between discharge and readmission.*

 

3)  Since October 2012, the "Hospital Readmissions Reduction Program" has required CMS to reduce financial reimbursements to hospitals with excessive 30-day readmission rates for three specific conditions: Pneumonia, Heart Failure, and Acute Myocardial Infarction.**

 

4)  Beginning in 2015 the list of diagnoses subject to reimbursement penalties will be expanded to include: Chronic Obstructive Pulmonary Disease, Total Hip Arthroplasty, and Total Knee Arthroplasty.**

 

5)  Although Medicare Beneficiary readmissions may cost over $15 billion per year, less than one third of hospitals in the country are following specific strategies to reduce re-hospitalizations.***

 

*Jencks, S.F., et al. "Rehospitalizations among Patients in the Medicare Fee-for-

Service Program." New England Journal of Medicine, 2009. 360(14), 1418-1428. http://senticare.com/articles/id10017.pdf

 

**CMS.gov "Readmissions Reduction Program" Center for Medicare and Medicaid Services Website http://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/AcuteInpatientPPS/Readmissions-Reduction-Program.html

 

***Bradley, E.H., Curry, L, Horwitz, L et al., "Hospital Strategies Associated with 30-Day Readmission Rates for Patients with Heart Failure," Circulation: Cardiovascular Quality and Outcomes, July 2013 6(4):444-50. 

 http://circoutcomes.ahajournals.org/content/6/4/444.full 

 

Featured Courses:

  • Handoffs, Transitions & Discharges: Key Moments in Patient Care
  • 7 Strategies to Reduce Hospital Readmissions
  • Communication Strategies to Improve Patient Safety in High-Risk Situations
  • 11 Simple Strategies to Prevent Medication Errors
  • Technology Revolution: Improving Patient Safety, Reducing Liability
  • Essentials of Patient Safety
  • Prevention of Medical Errors
  • Information [Cyber] Security Tips for Healthcare Professionals - coming soon!

 

Follow Arnie View our profile on LinkedIn

Website: www.drmackles.com

Follow this topic: RSQ_Education Follow us on Twitter

Henry Lerner, MD
Obstetrics
Henry

Simulation Training: The Change Agent

I found an interesting article to share with you; it is a study by Crofts, in England, who is a well-known shoulder dystocia researcher. She showed in a 2008 randomized, controlled study that:

  1. Doing simulation training right on the hospital unit was just as effective as training in a multi-hospital simulation center and was cheaper and more efficient, and;
  2. Extra didactic "team training" with the clinical training did not improve the efficiency of team work during simulation drills.

TSG's simulation program is on site at hospitals, and while covering team training and communication, stresses clinical skills over the "softer" aspects of training. This article offers literature-based support for the approach that TSG and I have partnered to create.

 

SOURCE: Ellis D, Crofts J, Hunt L, et al. Hospital, simulation center, and teamwork training for eclampsia management. Obstet Gynecol 2008;111:723-31.

 

Read Dr. Lerner's article in the March issue of OBG Management, "Eight tools of improving obstetric patient safety and unit performance" in which he asks:

 

"How then can obstetrics professionals seek to eradicate or at least decrease the number of medical errors that occur during the provision of maternity care?" 

 

And answers:

 

"To accomplish this, we must address the core issues at the root of these medical errors. Solutions must be implemented to 1) simplify the often unnecessary complexity of delivering medical care and 2) create systems and tools that minimize errors and catch those that do occur before they can cause harm.

 

Yet, how is this to be accomplished? In this article, I describe eight tools developed over time by clinicians who have worked in the field of obstetric patient safety. These tools provide concrete starting points for the improvement of clinical outcomes in obstetrics."

 

 

 

Follow Henry View our profile on LinkedIn
Websites: www.henrylerner.com
http://shoulderdystociainfo.com
Follow this topic: RSQ_OB  Follow us on Twitter

Featured Courses:
  • Neonatal Emergencies
  • Postpartum Hemorrhage
  • Neonatal Asphyxia
  • Ectopic Pregnancy in Obstetrics & Gynecology
  • Pitfalls & Liability Risks in Labor
  • Pitfalls & Liability Risks in Prenatal Care
  • Shoulder Dystocia
  • Anatomy of a Medical Negligence Lawsuit in Obstetrics & Gynecology 
Doug Wojcieszak
SorryWorks! Disclosure & Apology

The Third Victim of Medical Errors

 

In my last two issues, we discussed disclosing medical errors to the First Victim (the patient/family) and the impact that has on the Second Victim (treating clinicians). In this issue, I'd like to raise a question about the Third Victim - the risk manager.

 

Whether dealing with managing the aftereffects of a medical error, supporting a family grieving over the loss or bad outcome of a loved one, or weathering the trials and tribulations of litigation, risk managers are often in highly stressful situations and cope with bad news on a frequent basis. Too often, risk managers - many of whom are nurses - feel stuck between the patient or family who wants to know everything post-event and the doctors who are reluctant to speak. Moreover, risk managers are often surprised when they find about out an adverse event, say, six months after the fact and from a personal injury trial lawyer! This can be frustrating both professionally and personally, and can lead to burnout.  

 

What are we doing for ourselves and each other to prevent burnout?

  

Signs and symptoms of burnout may be latent or obvious - fatigue, loss of joy, weight gain, irritability - the list goes on. It is important that we support each other and develop tools to assist each other during difficult times. This will make us more effective in our role in the disclosure process: helping those who are hurt by medical error, supporting those who care for patients and mitigating bad situations.

  

What do you think? Do you have stories or ideas to share with us? 

 

Have you had a personal experience you can share that could benefit others? Please send me an email, so we can speak confidentially.

  

Follow Doug View our profile on LinkedIn Follow us on Twitter Like us on Facebook

Website: http://sorryworkssite.bondwaresite.com/
  
 
Featured Courses:
  • Disclosure & Apology: Fundamentals
  • Disclosure & Apology: Just-In-Time Trainer
Leon Gussow, MD, FACMT, RDMS
Toxicology

From the front lines of Toxicology...


Two important updates on heroin: 1) the increase in the numbers of overdoses and deaths as some users transition to it from prescription opioids; and 2) the rapidly expanding acceptance and implementation of take-home naloxone policies. Dr. Gussow is giving Grand Rounds on this topic this week and investigating the current situation in Illinois. He added that take-home auto-injector IM naloxone (Evzio) has just been approved by the FDA. 

 

There is a rapidly growing movement to make naloxone available, not only to non-medical responders such as the police, but also to family, friends, significant others, etc., of those who use or abuse opiates. The supplied naloxone is either intramuscular or intranasal. At this point, only a handful of hospitals have programs aimed at implementing take-home naloxone. 

 

If you are interested in education on this topic, please reply to this email for program options. 

  

Follow Leon Follow us on Twitter

Website: http://www.thepoisonreview.com/
  
 
Featured Courses:
  • Gastrointestinal Decontamination in Toxic Ingestions 
  • Opiate Agonists & Antagonists
Doug Finefrock, DO
Patient Satisfaction
Doug

Upcoming Presentations

 

Today's healthcare executives face a myriad of challenges associated with the increased emphasis on patient satisfaction, experience, and expectations of care with healthcare's value-based purchasing (VBP). Dr. Finefrock is on the road in May discussing this topic.


"Implementing a Program to Improve your HCAHPS and ED Patient Satisfaction Scores"

The Cleveland Clinic Annual Patient Experience Summit

Cleveland, OH, 5/21/14

http://www.clevelandclinic.org/collective/speakers.html#.U1W4cV7rWXs

  

"Patient Centered Care in Today's Healthcare Environment"

Healthcare Leadership Network of the Delaware Valley of the ACHE: American College of Healthcare Executives, Annual Spring Institute

Jefferson Health System, Radnor, PA. 5/2/14

 

Follow Doug Like us on Facebook Follow us on Twitter View our profile on LinkedIn

Websites: www.DrFinefrock.com and www.PatientSET.com
Follow PatientSET� Follow us on Twitter
 

Featured Courses:

  • PatientSET�: Introduction for All Healthcare Providers 
  • PatientSET�: Hospital Best Practice High-Risk Videos 
  • PatientSET�: Office Best Practice High-Risk Videos
  • PatientSET�: Introduction for Nurses
  • PatientSET�: HCAHPS Videos for Nurses
  • PatientSET�: Healthcare Customer Service Videos for Nurses
  • PatientSET�: Healthcare Customer Service (for non-licensed professionals)

Click here for Doug's video introduction to the PatientSET� program: http://www.youtube.com/watch?v=ea0VyQaLpOA

 
The Sullivan Group is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Some continuing education activities were approved by the Emergency Nurses Association, an accredited approver of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

The details of the CME and/or CE for all TSG activities can be found here.

Contact us

 

Brant Roth
Director of Business Development

Toll free: 1-855-RSQ-INFO (777-4636)
Phone: 1-630-268-1188

broth@thesullivangroup.com


Karen Ragland
Account Executive

Toll free: 1-855-RSQ-INFO (777-4636)
Phone: 1-303-652-3311

kragland@thesullivangroup.com


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